Shipping & Orders
Shipping Times & Delivery Estimates
Shipping times are a guideline and may vary depending on your location and external factors. Orders are processed and dispatched from Melbourne, Victoria on business days (Monday–Friday), excluding Victorian public holidays. While most deliveries arr
Track Your Order (Australia & International Orders)
All orders are fully trackable once dispatched.You will receive a tracking link via email. If you have any questions or need help locating your order, please reach out to our Customer Care Team and we’ll be happy to assist.
Australia Shipping Costs & Delivery Options
We offer reliable delivery options across Australia:. Retail Orders. Professional Orders. Good to know:. Delivery to WA, TAS, NT, and regional areas may take up to 7 business days.
New Zealand Shipping Costs & Delivery Times
We ship to New Zealand with the following options:. Delivery details:. We recommend providing a delivery address where someone is available during business hours. If missed, your parcel may be redirected for collection.
International Shipping Rates & Delivery Times
We ship to a range of international destinations, with shipping rates varying by country. Estimated delivery timeframe:. Shipping details:. Important information:. If you’re unsure whether charges apply, we recommend checking with your local customs
International Shipping Restrictions
Please note:
Order Confirmation & Delivery Support
Once your order is placed, you’ll receive a confirmation email within 24 hours. If you don’t receive this email, please contact our Customer Care Team so we can confirm your order details. In the event of any disputes, the order details recorded on o
Missed Deliveries & Rural Delivery Information
To ensure smooth delivery, we recommend using an address where someone is available between 9am–5pm. If no one is available to receive your parcel:. For some rural and semi-rural areas: